Last updated: August 30, 2024
Welcome to WalkTask. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”), any website operated by WalkTask, and the services provided through these platforms (collectively, the “Services”). By accessing or using our Services, you consent to the practices described in this Policy. If you do not agree with the terms of this Privacy Policy, please do not access the App or use our Services.
When you use the WalkTask App, we gather various types of information to enhance your experience and improve our Services. This information includes:
Account Information:
Upon your initial use of the App, we assign you an anonymous Account ID. You are not required to provide personal details such as your name or phone number to create an account. However, to access certain features, you may need to create a nickname. We advise against using nicknames that contain personally identifiable information.
Device Information:
We may collect information about the device you use to access our Services. This includes device identifiers, device name, hardware model, operating system and version, mobile network information, country, IP address, and language settings. This information helps us optimize the App’s performance across different devices.
Content and Usage Data:
We collect the content you submit through the Services and information about that content, such as the time and date of submission. Additionally, we gather data on your interactions with the App, including app activity, features used, app statistics, and interactions with other users’ content. This information is vital for improving user experience and functionality.
Communications and Support:
When you interact with our Services or communicate with us, we collect the information you share. This includes queries sent to our Customer Service team or support tickets filed. We may store these communications to enhance our customer service and for future reference.
Tracking Technologies:
We utilize cookies, web beacons, and other tracking technologies to collect information about your use of our Services. Cookies are small data files placed on your device that help us improve your experience by recognizing you and remembering your preferences. You can disable cookies in your browser settings, but doing so may limit certain functionalities of the Services. Web beacons are electronic images that assist in delivering cookies, tracking visits, and measuring campaign effectiveness.
Permissions:
Our mobile applications may request permission to collect additional information from your device, such as location data or access to your camera and contacts. We will only collect this information with your explicit consent, in accordance with your device’s permission settings.
We use the information we collect for various purposes, including:
Providing and Enhancing Services:
Your information helps us deliver and improve the Services, ensuring they function correctly and are tailored to your preferences. For instance, verifying your physical activity to reward WalkCoins based on your movement data.
Analyzing and Improving User Experience:
We analyze usage data to understand how users interact with the App, identifying areas for improvement and enhancing the overall user experience. This includes tracking app performance and user engagement.
Communications:
We may use your information to communicate with you about updates, changes, and other important information regarding the WalkTask App, our Services, and our policies. This includes sending notifications about new features, promotions, or other relevant updates.
Market and Customer Research:
Conducting market research and analyzing customer behavior helps us better understand user needs and preferences, allowing us to develop and market our Services more effectively.
Marketing and Advertising:
We, or our trusted partners, may use your information to send you promotional materials and advertisements that may be of interest to you. This includes targeted advertising based on your usage patterns and preferences.
Security and Fraud Prevention:
We use your information to detect, investigate, and prevent fraudulent activities and other security issues. This includes monitoring and verifying user activity to ensure the integrity of our Services.
User Stories and Social Features:
We may use your information to populate user stories on your WalkTask feed, allowing you to share your achievements and activities with other users.
Order Fulfillment:
When you redeem items from our rewards page, we use your information to process and ship your orders.
Dispute Resolution:
We use your information to investigate and resolve disputes between users, ensuring a safe and fair environment for all.
We may share your information with third parties in the following circumstances:
Service Providers:
We may engage third-party companies to perform services on our behalf, such as data analysis, marketing, and customer support. These service providers have access to your information only to perform specific tasks and are obligated to protect your data.
Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company. We will notify you of any such changes and ensure that your information remains protected.
Legal Compliance:
We may disclose your information if required by law or in response to valid requests by public authorities, such as a court or government agency.
Protection of Rights:
We may disclose your information to enforce our policies, protect our rights and property, or investigate and prevent fraud or security issues.
Aggregated Data:
We may share aggregated, anonymized data with third parties for research, marketing, analytics, and other purposes. This data does not identify individual users.
We may allow third parties to serve advertisements in connection with our Services, to provide analytics services and provide you with other services, such as rewards programs. These third parties may use cookies, web beacons and other technologies to collect information about you on our Services and other websites and online services, such as your IP addresses, device manufacturer and operating system, identifiers associated with your mobile device or applications on the device, browser types and user activity. This information may be used by us, and these other companies and their customers and clients, to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your usage. Some of these third-party analytics and advertising services offer you a choice to opt out the collection of and/or sharing of this information; links to the opt-out mechanisms for the third parties that offer such a choice can be found in the "Your Choices" section below. This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies.
We use cookies and similar technologies to enhance your experience on our App and website. Cookies help us understand your usage patterns, recognize you when you return, and improve our Services. The types of cookies we use include:
Analytical/Tracking Cookies:
These cookies allow us to analyze user behavior, count visitors, and verify transactions. They help us improve the functionality and performance of our Services.
Advertising and Retargeting Cookies:
These cookies enable us to deliver targeted advertisements based on your interests and browsing behavior. They help us reach you with relevant content on our App, website, and third-party sites.
You can control the use of cookies through your browser settings. However, disabling cookies may limit your access to certain features of the Services.
We respect your rights regarding your personal information and provide you with the following choices:
Access and Correction:
You have the right to request access to the personal information we hold about you. You can review, update, correct, or delete your data by contacting us at [email protected]. We may need to verify your identity before processing your request.
Opt-Out of Communications:
You can opt out of receiving promotional communications from us by following the unsubscribe instructions in the emails we send or by contacting us directly. You may continue to receive service-related communications even after opting out of promotional messages.
Update Information:
You can update your personal information through your authorized account (e.g., Google). The changes will be reflected in our system after the next authorization.
Account Deletion:
You have the right to delete your WalkTask account and the personal information associated with it. To request account deletion, email us at [email protected] with the subject 'delete account'. We will retain your information for 60 days to address any issues before permanently deleting it.
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use industry-standard security practices to safeguard the data we collect and store. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
WalkTask operates globally, and your information may be transferred to and processed in countries other than your own. We comply with applicable data protection laws when transferring your information internationally. By using our Services, you consent to the transfer of your information to other countries, including those with different data protection regulations than your own.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any significant changes by updating the “Effective Date” at the top of this Policy and providing additional notice as required by law. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at [email protected] with the subject line “Privacy Policy Inquiry”. We are committed to addressing your inquiries and resolving any concerns you may have.
Thank you for trusting WalkTask with your personal information. We are dedicated to protecting your privacy and ensuring a secure and enjoyable experience with our Services.